We connect to your phone system. Every call comes back as a transcript with a score, a report and a team ranking — with no changes to your infrastructure. Standard analysis at 0.04 EUR/min covers transcription, speaker roles and statistical scoring; analysis with AI scoring at 0.06 EUR/min adds a percentage AI score and a short summary of each call.
No telephony migration. Nothing to install on your side.
We connect to your phone system (3CX or any other) or any source of recordings. Your team keeps calling exactly as before.
We turn audio into text — in English, Polish, German, Ukrainian and others. With punctuation and proper names.
We identify who is speaking: your agent or the customer. We measure how the talking time splits.
Every call scored against your criteria. Result, ranking and trends — inside the Eliot platform.
You pay for the minutes we analyse and the seats you actually use.
Transcription
The text of every call, for search, archiving and review. 1,000 minutes = 30 EUR.
Ask about startingStandard analysis
Transcription, speaker separation, statistical scoring and a standard report, all in the per-minute price. 1,000 minutes = 40 EUR.
Try it freeFull AI report
A full individual report with detailed reasoning behind the score and quotes — in practice for the 20-30% weakest calls. The price depends on complexity; custom criteria and AI configuration are billed hourly after we analyse your process.
Learn moreAt least one person in the company holds the administrator role — they maintain the employee records (name, surname, phone number) that route each call to the right person. Everyone else logs in only to call history and reports. Minimum monthly platform cost: 77.90 EUR (1 administrator + 1 reporting user). The licence alone gives access to recordings, playback and search. Transcription and scoring are a separate item, billed per minute.
System administrator
Required · min. 1 per companyFull platform package — about 2 EUR a day.
Let's talk about rolloutReporting user
Any numberFor trainers, managers and controlling — about 0.60 EUR a day.
Add usersWith the rollout you get 50 GB of storage for recordings. We do not delete them after 30 or 90 days — a recording lives as long as it fits in the storage you bought, and you decide how much history to keep. At 80% usage we let you know, so there are no surprises.
| Storage | Price | Per 1 GB |
|---|---|---|
| 50 GB with the rollout | included in the rollout price | — |
| Pack S — additional 100 GB | 14.95 EUR / month | 0,14.95 EUR |
| Pack M — additional 500 GB | 114.95 EUR / month | 0.09 EUR |
| Pack L — additional 2 TB | 414.95 EUR / month | 0.07 EUR |
| Above 2 TB | individual quote | — |
Setting up and running the environment is on us. The example below shows the bill for licences and analysed minutes; storage is charged separately, per the table above.
| Example | With the module | Manual review (trainer) |
|---|---|---|
| Reviewing one call (10 min) | 0.35-0.60 EUR · ~2 minutes | ~20 EUR · 30–45 minutes |
| Analysing 100 calls a month | 35-60 EUR | ~1,980 EUR |
| A full month: 100 calls + 3 seats 1 administrator + 2 reporting users |
~130-155 EUR — everything | ~1,980 EUR + trainer's time |
The standard comes with the per-minute price. The custom version is billed hourly after we analyse your process.
Ready from the first call — no configuration.
In a workshop we translate your call script into a scoring model. Scope and cost depend on the number of criteria, report variants and how your team works.
Speech analytics tools usually require moving your telephony onto their platform. We do not.
| Feature | Typical toolsspeech analytics | OneBayt · Eliot |
|---|---|---|
| Price per minute of analysis | 0.04–0.06 EUR | from 4 cents — report included |
| Replacing the phone system | Required — their platform | No — we work on yours |
| Scoring criteria | Off-the-shelf metrics | Yours, built together in a workshop |
| Speaker separation + talking-time split | Not available | Yes — agent vs customer |
A standard connection of a 3CX system to Eliot starts at 2,199 EUR net. Once the integration is live, AI analysis runs on per-minute billing, while custom reports, scoring criteria and AI configuration are billed hourly based on the complexity of your process.
If your security procedures require it, recordings and transcripts can be processed in Azure EU or fully on-premise, in your own infrastructure. This variant is quoted separately.
We will analyse up to 30 minutes of your recordings and send back a sample report with scores within 24 hours. You will see exactly what the subscription gives you — on your own calls.
Send recordings — freeNo contract No commitment Results in 24 hours